Day Tours

Trading Charter & Booking Conditions

1- CONTRACT
Your contract is with Neath Coach Travel Ltd T/A D.J. Thomas Coach Holidays of Milland Road, Neath, SA11 1NJ.

2- BOOKING AND PAYMENT
When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the amount indicated in the brochure / leaflet and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments we will send you a confirmation invoice within 14 days. This confirmation will include any special requests we have agreed. A binding agreement will come into existence between us when we dispatch this invoice to the 'lead name'. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English Law, and the jurisdiction of the English Courts.

The full amount of the day tour is due on booking.

3- BROCHURE/LEAFLET ACCURACY
Although Neath Coach Travel Ltd T/A D.J. Thomas Coach Holidays make every effort to ensure the accuracy of the publication information and pricing, regrettably errors do sometimes occur. You must therefore ensure you check the price and all other details of your day tour with us at the time of booking and when you receive the confirmation invoice. Neath Coach Travel Ltd T/A D.J. Thomas Coach Holidays endeavour to ensure that the most up to date and correct prices are shown in our publications. Occasionally, an incorrect price may be shown, due to an error. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake) or as soon as reasonably possible. We reserve the right to cancel the booking if you do not wish to accept the price which is applicable to the day tour.

4- CHANGING YOUR BOOKING
If, after our confirmation has been issued, you wish to change to another of our day tours or change departure date, we will do our utmost to make the changes, but we cannot guarantee to do so. However, notification must be received at least 4 weeks before the day tour departs. Costs we incur in making the amendment and/or administrative costs may be applied.

5- TRANSFERRING YOUR BOOKING
You can transfer your booking to somebody else, but the person must satisfy all the conditions of the day tour and you must inform us no less than 7 days before departure. In cases of less than 7 days notice we will endeavour to make the transfer but this cannot be guaranteed.

6- IF YOU NEED TO CANCEL YOUR HOLIDAY
You, or any member of your party, may cancel your day tour at any time provided the cancellation is made by the ‘lead name’. Cancellations are charged at 100% of the total amount. Should the cancellation be made over 4 weeks from the departure date you may transfer to an alternative day tour. However, where bought in supplies, such as tickets, admission etc have been made on your behalf, and where the terms and conditions of the supplier are non-refundable, these products will be charged to you at the full retail rate.

7- ALTERATIONS TO YOUR DAY TOUR BY US
We hope that we will not have to make any change to your day tour but, because our day tours are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will let you know about any important changes as soon as possible, including the minimum number of passengers required on the trip. If after booking, and before departure, we make a major change to your day tour, you will have the option of withdrawing from the day tour without penalty or transferring to another day tour without any charge.

8- OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring the day tour which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty, we will assist you. If any part of our day tour contract is not provided as promised, you may terminate the contract without paying a termination fee, if this has affected your enjoyment of your day tour. We will, however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees or agents together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your day tour. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English Law. In respect of carriage by air, sea, tunnel and rail our liability in all cases will be limited in the manner provided by the relevant international convention. If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your day tour.

9- IF YOU HAVE A COMPLAINT
If you have a problem during your day tour, please inform your driver or the relevant supplier representative immediately who will endeavour to put things right. If your complaint cannot be completely resolved locally, you must follow this up within 14 days of your return home by writing to D.J. Thomas Coach Holidays, Customer Services, 15/16 Old Market Street, Neath, SA11 3NA, giving your original booking reference number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the driver or supplier of the services in question. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.

10- OUR COACHES
We will always use our reasonable endeavours to provide an executive coach with on-board WC but this cannot always be guaranteed and reserve the right to provide a standard vehicle. There is a seating plan but, in some cases, operational reasons may require a coach with a different configuration. We reserve the right to alter a coach seating plan and allocate seats other than those booked. Single passengers may be required to share a double seat with other single passengers. When your booking is confirmed, you will be offered the best seats that are available at that time. If you feel that you require two seats, then these must be booked and paid for in advance, at the time of booking. If you fail to do this and it transpires that the seat allocated to you is insufficient for your needs and there is no alternative seating available, then you will be refused access to the coach and any payments made will be liable to forfeiture. Specific seats will not be allocated on coaches operating a feeder service between joining points.

11- HEALTH & SAFETY
Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months. We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility. NO SMOKING is allowed on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs.

12- TRAVEL DOCUMENTS & JOINING POINTS
You are responsible for ensuring you are at the correct departure point, at the correct time and with the correct documents.

13- SPECIAL REQUESTS
All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your day tour so that special needs and requests can be accommodated as far as possible. If you will need assistance or may be unable to fully enjoy all aspects of your day tour you must tell us in advance so that we can maximise your enjoyment of the day tour. We will need to know if you have difficulty boarding and travelling on the coach or other means of transport. Before booking your daytour, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information you or your should contact us.

14- PASSENGERS WITH DISABILITIES
We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable day tour. But, as some of the attractions featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the day tour is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the day tour is required at the time of booking. Coach drivers/Tour Managers are unable to provide such assistance.

15- PASSENGER BEHAVIOUR
We want all our customers to have a happy and carefree day tour. You are responsible for your behaviour and hygiene and the effect it may have on others. If you or any other member of your party is abusive, disruptive or behaves in a way that could cause damage or injury to others or affect their enjoyment of their day tour or which could damage property, we have the right to terminate your contract with us and we will have no further liability or obligation to you. The coach driver/representative or authorised official is entitled to refuse you boarding if in their reasonable opinion you are unacceptably under the influence of drink or drugs or you are being violent or disruptive. If you are refused boarding on the outward journey, we will regard it as a cancellation by you and we will apply cancellation charges. If on your return journey, we have the right to terminate the contract with you. We also request that mobile telephones are not used on the coach.

16- TRAVEL INSURANCE
We have arranged travel insurance with Great Lakes Insurance SE (GLISE) & DAS Legal Expenses Insurance Company Limited (details on request). You may use an alternative insurer. The insurance should cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance during your day tour, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf which would otherwise have been met by insurers.

17- GENERAL DATA PROTECTION REGULATIONS
We comply with the GDPR 2018 Regulations, our data controller is Neath Coach Travel Ltd T/A D.J. Thomas Coach Holidays and our data protection policy can be found at www.djthomascoaches.com/privacy-policy or you can request a copy from D.J. Thomas Coach Holidays, Customer Services, 15/16 Old Market Street, Neath, SA11 3NA.

18- EMERGENCY CONTACT
Our emergency contact details are Tel: 01639 636640 Email: mail@djthomascoaches.co.uk